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Operating Model & Governance

Clarify mandate, roles, decision paths and steering so delivery becomes reliable.

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Overview

Clarify mandate, roles, decision paths and steering so delivery becomes reliable.

Typical outcomes

  • Target operating model (TOM) & accountability model
  • Governance setup (committees, decision logic, KPIs/steering)
  • Standard-aligned ITSM / process landscape (Incident/Change/Problem)
  • Decision-ready material for leadership / SteerCo

Technical proof

Governance only becomes effective when roles, operating rhythm, KPIs and process ownership work in daily operations — not just on paper.

ITSM/ITIL: RACI: KPI/Reporting:

Related

Integration & Structural Alignment

When operating models need to work across multiple entities.

Approach

How I turn governance and delivery into executable structures.

Contact

If you’d like to discuss a concrete setup or target model.

Next step

A short conversation is often enough — I’ll get back to you promptly.

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